CAN SHOWING GOOD MANNERS IN THE WORKPLACE CAUSE MORE CONFLICT?
“Chivalrous Acts; Outdated? Or, do they need some adjusting for today’s workplace?”
This lively and often fervent presentation isn’t just for women. In fact, a mixed audience will lend itself to varying perspectives, providing an opportunity to put Rosalinda’s “how-to” tips into practice.
This presentation is not a crusade or oration to address equality in the workplace, a specific group’s rights, or any other cause. The goal is to inspire a more courteous, understanding, and gracious outlook when handling business relationship dilemmas.
Using some examples from her book, “Don’t Burp in the Boardroom” along with current trends, and audience Q&A, she’ll delve into common scenarios that arise when doing business with all kinds of people, like hugging, conversations styles, getting personal, and so on. Rosalinda focuses on discovering and considering different ways to approach sensitive conversations or situations without losing our cool.
She’ll discuss options on how to calmly handle situations; how what’s “offensive” to one person, isn’t to another; how generational and cultural differences play a role; how to become more aware; subtle communication styles that sometimes causes frustration.
It’s not about treating women or men equally, it’s treating everyone with respect and courtesy.
MILLENNIALS TRANSITIONING FROM FACELESS TO FACE-TO-FACE; PROFESSIONAL DEVELOPMENT
Social skills; what we use to communicate and interact with each other, both verbally and non-verbally, through body language and gestures, as well as our personal appearance.
Millennials are known for being technologically savvy, but somehow lacking the soft skills that are necessary to build relationships, interact with clients, or climb the corporate ladder.
While showing a new employee where the copy machine and restrooms are located is important, educating them on the company culture, standards and expectations is of greater importance. Social skills and workplace etiquette are essential components for confidence-development, preparing and setting every employee up for success.
Skills like, boundaries, eye-contact, greetings, smartphone self-control, how to accept criticism, how to handle coworker quirks, how attire plays a role, attending & hosting meetings are essential, and even basic dining etiquette, especially if they’ll be dealing with clients. With the proper training, millennials and new hires will relate more purposefully and effectively with coworkers, clients, and management.
This targeted training workshop is especially relevant with 5 generations working together, all with unique perspectives, attitudes and expectations.
UPGRADE YOUR WORKPLACE IMAGE: BUSINESS MANNERS
Whether you work in a fast-paced formal corporate company or an easy-going casual start-up, your demeanor and manners have an impact on those around you, especially your clients.
This presentation covers everything from the basics to the subtle nuances that make a big difference on how others feel when they’re around you. Everyone from the long-term employee, new-hire, sales team, and front office staff will benefit from this refresher course.
- First Impressions: Walking, Posture, Entering a Room, Sitting and Standing, Body Language Basics, Attire/Hygiene/Grooming.
- Greetings: Mastering the Handshake & Awkward Situations, Introducing Yourself, Professional Responses.
- Meeting Manners: Guest & Host Dos & Don’ts, Unprepared, Common Annoyances, Virtual Meetings.
- Getting Along in a Cubicle and Open Environment: Handling Cube-Mate Quirks, The Drop-In, Privacy, Cubicle Décor.
- Communicating Effectively & Professionally: Using How-To Tools to Help You Respond Instead of React, Terms & Phrases You Need To Stop, Boundaries/Interruptions, Tone of Voice, Keeping Your Emails/Letters Professional, Telephone Tips & Voicemail Messages, Talking To the Boss & Clients.
- Workplace Dilemmas: Coworker Cliques, Office Gossip, Criticism, Office Romances, Social Media Image, Moods/Attitudes, Office Parties, Your Personal vs. Professional Life.
- Networking With a Purpose: Representing Yourself & the Company, How to Start & End a Conversation, How to Handle Awkward Conversations, the Refreshment Table.
This, like all of her other presentations can be customized to address particular concerns, enhance your company’s image, or support HR policies.