Presentations

This presentation can be specifically tailored to enhance and support harassment training or to provide a solid foundation and standard of conduct.

This workshop is the foundation for developing and improving interaction and communication skills. The content sets a standard of conduct which benefits and helps all genders, generations, occupations, and cultures interact respectfully and effectively, without losing their charming personality. 

While in our social and personal live’s we can shrug off an unwelcome comment or rude remark to incompatibility or someone just not ‘getting us.’ Inside the workplace, these types of misunderstandings can lead to uncomfortable situations and sometimes worse –accusations of harassment.

Diminishing misunderstandings involve three things: a conscious choice of how we communicate, expectations, and how we listen.

In her signature straightforward and humorous manner, she introduces and covers modern workplace manners as well as practical communication techniques that all levels of employee can use to communicate and interact professionally respectfully, and effectively.

The workshop content revolves around how to effectively utilize key traits like Tact, Courtesy, Humor, and Respect, and use them as a tool that helps to improve interactions, especially when confronted with awkward or downright rude behavior. 

Core topics:

• Communication obstacles
• Handling annoying conversations, questionable comments, gossip…
• Methods of communication
• Responding vs reacting
• Communicating without talking
• How evaluating the situation can guide your next move
• Conversation killers
• Communication tendencies
• Elements to improve a conversation

These new tools can help reduce misunderstandings, avoid petty conflicts, handle potential or perceived harassment-type remarks, encourage discretion, and make everyone more likable.

To allow the audience to get the most out of the presentation, Rosalinda embraces a Q&A style and shares real-life, relatable examples that weave in her signature sense of humor for an amusing and interactive experience. 

Participants leave inspired and equipped to consider a new perspective on how to address common and uncommon dilemmas, co-worker and client quirks, awkward workplace situations and more.

Be the person who resolves communication chaos, rather than creating it.

Whether you work in a fast-paced formal corporate company or an easy-going casual start-up, your demeanor and manners have an impact on those around you, especially your clients.

Social skills, Manners, Tact, Consideration; don’t lose a job, opportunity for advancement, a sale, or your boss and coworkers’ respect because of one unprofessional move.

Everyone from the long-term employee to new-hires, up and coming managers and front office staff, industry associations and start-ups will benefit from this refresher course.

Professional Presence: 

– First Impressions: Walking, Posture, Entering a Room, Sitting and Standing, Body Language Basics, Attire/Hygiene/Grooming.
– Greetings: Mastering the Handshake & Awkward Situations, Hugging & Touching, Introducing Yourself, Professional Responses.
– Meeting Manners: Guest & Host Dos & Don’ts, Unprepared, Common Annoyances, Virtual Meetings.
– Getting Along in a Cubicle and Open Environment: Handling Cube-Mate Quirks, The Drop-In, Privacy, Cubicle Décor.
– Communicating Effectively & Professionally: Using How-To Tools to Help You Respond Instead of React, Terms & Phrases You Need To Stop, Boundaries/Interruptions, Tone of Voice, Keeping Your Emails/Letters Professional, Telephone Tips & Voicemail Messages, Talking To the Boss & Clients.
– Workplace Dilemmas: Coworker Cliques, Office Gossip, Criticism, Office Romances, Social Media Image, Moods/Attitudes, Office Parties, Your Personal vs. Professional Life.
– Networking With a Purpose: Representing Yourself & the Company, How to Start & End a Conversation, How to Handle Awkward Conversations, the Refreshment Table.

This, like all of her other presentations, can be customized to fit your budget, address particular concerns, enhance your company’s image, or support HR policies.

Helping Millennials develop the necessary soft skills to find [more] success in today’s workplace.

With five generations in the workplace today, many businesses find themselves in the unique position of having to manage many different communication styles and levels of social skills. 

While Millennials are known for being technologically savvy, rumor has it that they seem to lack the soft skills and business basics that are necessary to build relationships with all generations and interact graciously with clients. 

It’s essential to ensure that these newcomers to the workplace are groomed and trained properly, as they will not only be the leaders of tomorrow but play a key role in enforcing and enhancing your company culture.

Instead of rolling your eyes or letting out a sigh of annoyance (which is super rude), provide this info-hungry generation a presentation that walks them through essential soft skills such as understanding boundaries, time commitments, what a difference attire makes, tone of voice, the words we use, swagger vs. confidence, making eye contact, proper greetings, smartphone self-control, how to accept criticism, position and rank, managing coworker quirks, and attending and hosting meetings. 

Rosalinda covers time-honored and modern workplace etiquette and offers techniques that millennials can use to communicate mindfully and more effectively with coworkers and clients.

While this training is focused on millennials, it can also serve as a refresher course for your seasoned or apathetic employees. Having multi-generations attend together can encourage conversation leading to acknowledgement and understanding.