Having Your Employees Improve Their Communication Skills will Help Them Interact More Professionally with Each Other and Your Clients; Will Help Them Represent Your Brand Well; Improve Morale, and Diminish Misunderstandings. This is Key to the Success of Any Company

For over 15 years, Rosalinda Randall’s presentations and in-house training programs have been helping businesses and individuals fine-tune their professional presence, improve communication style and refresh their social skills–making the workplace a more respectful and enjoyable environment with less conflict and less drama.

Harassment training typically outlines what you shouldn’t say. That’s where Rosalinda comes in. She provides easy-to-implement and realistic communication techniques. 

Her programs address and offer options, techniques, and perspective to some of the most common workplace issues faced today: harassment, lack of communication and social skills, overcoming cultural and generational biases, developing a professional demeanor and presence, and more.

Rosalinda uses her EEOC compliance training to enhance her understanding of harassment in the workplace. Her focus is to help educate company employees at all levels on how to reduce misunderstandings and perceived harassment through respectful communication, employing soft skills, and business manners.

Rosalinda Randall Presentations

I just wanted to say THANK YOU for coming and I thought your presentation was excellent. I learned a lot! It was a great reinforcement for professional etiquette – I think sometimes we get jaded or get in such a routine that we forget how our behavior/actions can be interpreted by others specifically in the workplace setting.

– Kate Gilbertson, Sales Manager, Koncept Events, Fort Lauderdale

Was it Something I Said? Handling Awkward and Uncomfortable Situations in the Workplace

This presentation can be specifically tailored to enhance and support harassment training or to provide a solid foundation and standard of conduct.

This workshop is the foundation for developing and improving interaction and communication skills. The content sets a standard of conduct which benefits and helps all genders, generations, occupations, and cultures interact respectfully and effectively, without losing their charming personality. 

While in our social and personal live’s we can shrug off an unwelcome comment or rude remark to incompatibility or someone just not ‘getting us.’ Inside the workplace, these types of misunderstandings can lead to uncomfortable situations and sometimes worse –accusations of harassment.

Diminishing misunderstandings involve three things: a conscious choice of how we communicate, expectations, and how we listen.

In her signature straightforward and humorous manner, she introduces and covers modern workplace manners as well as practical communication techniques that all levels of employee can use to communicate and interact professionally respectfully, and effectively.

The workshop content revolves around how to effectively utilize key traits like Tact, Courtesy, Humor, and Respect, and use them as a tool that helps to improve interactions, especially when confronted with awkward or downright rude behavior. 

Core topics:

  • Communication obstacles
  • Handling annoying conversations, questionable comments, gossip…
  • Methods of communication
  • Responding vs reacting
  • Communicating without talking
  • How evaluating the situation can guide your next move
  • Conversation killers
  • Communication tendencies
  • Elements to improve a conversation

These new tools can help reduce misunderstandings, avoid petty conflicts, handle potential or perceived harassment-type remarks, encourage discretion, and make everyone more likable.

To allow the audience to get the most out of the presentation, Rosalinda embraces a Q&A style and shares real-life, relatable examples that weave in her signature sense of humor for an amusing and interactive experience. 

Participants leave inspired and equipped to consider a new perspective on how to address common and uncommon dilemmas, co-worker and client quirks, awkward workplace situations and more.

Be the person who resolves communication chaos, rather than creating it.

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Do Your Employees Represent Your Company Well? Upgrade Their Professional Presence

Whether you work in a fast-paced formal corporate company or an easy-going casual start-up, your demeanor and manners have an impact on those around you, especially your clients.

Social skills, Manners, Tact, Consideration; don’t lose a job, opportunity for advancement, a sale, or your boss and coworkers’ respect because of one unprofessional move.

good business manners

Everyone from the long-term employee to new-hires, up and coming managers and front office staff, industry associations and start-ups will benefit from this refresher course.

Professional Presence: 

– First Impressions: Walking, Posture, Entering a Room, Sitting and Standing, Body Language Basics, Attire/Hygiene/Grooming.
– Greetings: Mastering the Handshake & Awkward Situations, Hugging & Touching, Introducing Yourself, Professional Responses.
– Meeting Manners: Guest & Host Dos & Don’ts, Unprepared, Common Annoyances, Virtual Meetings.
– Getting Along in a Cubicle and Open Environment: Handling Cube-Mate Quirks, The Drop-In, Privacy, Cubicle Décor.
– Communicating Effectively & Professionally: Using How-To Tools to Help You Respond Instead of React, Terms & Phrases You Need To Stop, Boundaries/Interruptions, Tone of Voice, Keeping Your Emails/Letters Professional, Telephone Tips & Voicemail Messages, Talking To the Boss & Clients.
– Workplace Dilemmas: Coworker Cliques, Office Gossip, Criticism, Office Romances, Social Media Image, Moods/Attitudes, Office Parties, Your Personal vs. Professional Life.
– Networking With a Purpose: Representing Yourself & the Company, How to Start & End a Conversation, How to Handle Awkward Conversations, the Refreshment Table.

This, like all of her other presentations, can be customized to fit your budget, address particular concerns, enhance your company’s image, or support HR policies.

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Helping Those New to the Workforce Develop the Necessary Soft Skills to Find Greater Success in Today’s Workplace

Helping Millennials develop the necessary soft skills to find [more] success in today’s workplace.

With five generations in the workplace today, many businesses find themselves in the unique position of having to manage many different communication styles and levels of social skills. 

While Millennials are known for being technologically savvy, rumor has it that they seem to lack the soft skills and business basics that are necessary to build relationships with all generations and interact graciously with clients. 

It’s essential to ensure that these newcomers to the workplace are groomed and trained properly, as they will not only be the leaders of tomorrow but play a key role in enforcing and enhancing your company culture.

Instead of rolling your eyes or letting out a sigh of annoyance (which is super rude), provide this info-hungry generation a presentation that walks them through essential soft skills such as understanding boundaries, time commitments, what a difference attire makes, tone of voice, the words we use, swagger vs. confidence, making eye contact, proper greetings, smartphone self-control, how to accept criticism, position and rank, managing coworker quirks, and attending and hosting meetings. 

Rosalinda covers time-honored and modern workplace etiquette and offers techniques that millennials can use to communicate mindfully and more effectively with coworkers and clients.

While this training is focused on millennials, it can also serve as a refresher course for your seasoned or apathetic employees. Having multi-generations attend together can encourage conversation leading to acknowledgement and understanding. 

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Want to Learn More About These Presentations or Book Yours Today?

Email us or call our booking team today at 650.871.6200

Specialty Presentations for Specific Work Groups and Individuals

Presentations for On-Site Service Technicians and Independent Contractors

Put Your Best Foot Forward… Just Make Sure It’s Clean!

The Put Your Best Foot Forward presentation is designed specifically for Independent contractors and on-site service technicians who face the unique circumstance of conducting business mostly in peoples’ homes.

Rosalinda shares an array of ideas on not only how these technicians should present themselves when on site, but how to handle some possibly tough customer-facing situations. Delivered in her down to earth, humorous style, Rosalinda keeps the audience interested while they cultivate social skills that keep your customers happy and referring your company to others–from the moment they start their engines to arriving at the service destination.

As is typical with all of Rosalinda’s workshops, questions are welcomed and addressed throughout the presentation.

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Presentations for Sales & Marketing Teams

Subtleties That Seal The Deal

National Hug Your Boss DayThe Sales and Marketing teams are often the public face of the company, ambassadors for the brand. With wit and charm, Rosalinda teaches dining basics, gender-neutral interactions, personal image (hygiene, grooming, attire), telephone techniques, meeting/party guest and host duties that will improve client interactions and customer retention. She also discusses several surefire ways to lose a client, thus arming your team with what to avoid and the confidence to always put their best foot forward. Questions are welcomed and addressed throughout the presentation.

Dining With Confidence

Don’t lose out on a job offer, gaining a new client, or a second date because of your lack of table manners. Knowing the ins and outs will allow you to focus on the conversation, and not stress over taking the wrong bread plate.

dining with confidenceRosalinda uses her usual wit to cover making an entrance, greeting the host, foods to avoid, appropriate conversation, and gender-neutral behaviors. Common questions are answered like dietary preferences, how and when; social media, yes or no; sharing food; to drink or not to drink; doggie bags, elbows, cell phones, appropriate dress and handling awkward moments with humor and discretion.

The care you take and manners you practice during a dining experience will give your clients confidence that you will at least take as much care with their everyday business. Questions are welcomed and addressed throughout the presentation.

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Presentations for IT and Startups

 Elevate Your Social Skills To Match Your Tech Skills – A Killer Combination

Have you ever been awed by someone who always seems to know what to say? They don’t fumble around or worry about how to say what they mean without offending someone, or whether to say anything at all.

You can acquire these communication skills — also known as “social skills” through this audience-driven “Elevate Your Social Skills” presentation.

When you improve your social skills, you’ll improve your communication skills (aka, people skills), both in your personal and professional life.

You’ll gain awareness on how you come across to others, evaluate how you would like to come across to others, polish your professional presence, acquire methods on how to interact with different personalities, how to handle criticism, and how to tactfully say what you mean.

In her straightforward and humorous way, Rosalinda also offers tips on how to start and end a conversation, approach clients, tweak vocabulary (yes/yeah, going to/gonna), grooming and attire (why care about it) and patience/tone when dealing with the technologically challenged.

A must-have for any IT department that wants to step it up and improve their professional presence and build confidence when it comes to being in the public eye and in front of investors.

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Presentations for College & University Students and Athletes

All The Right Moves From Pupil To Professional

In this presentation, Rosalinda shares the necessary social skills to succeed in the real world.  Topics include:

  • Networking Nuances
  • Job Fair and Interviewing Techniques
  • Professional Image Preparation
  • Getting Along in a Cube Farm
  • Communication Skills
  • Dealing with Gossip, Boundaries, Rejection, Office Romances, and Criticism

Behavior: From The Coffee Shop To The Conference Room

Topics include: Tips for hosting and attending a meeting, distractions, sitting & rising, eating, late arrivals, no-shows, handling interruptions and talkers, virtual vs. on-site.

Business Dining: The lack of table manners can cause you to lose out on a job offer. You’ll possess all the right moves after Rosalinda’s ninety-minute presentation.

Just For Athletes: Playing Nice Off The Field

Can one player’s conduct affect the entire team?  The behavior of one athlete or student does and has affected an entire school and professional sports organizations. Whether on or off the field, are your athletes representing their school/team the way you’d like them to? From their social media presence, attending fundraising events, meeting and greeting, traveling, or how they conduct themselves at a local restaurant, one misstep can be fatal to their athletic career.

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Want to Learn More About These Presentations or Book Yours Today?

Email us or call our booking team today at 650.871.6200

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How to Present Yourself and Communicate in the Workplace for Ultimate Success!


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