A professional atmosphere
doesn’t equal a stuffy atmosphere.
A simple greeting, a smile, holding the door open for someone, allowing someone to finish their sentence, or knowing when to keep quiet–these expressions are how we reveal ourselves to the world. On the other hand, being late, not returning a call, forgetting to say thank you, and poor table manners are relationship and business killers.
Being tactful and acting and speaking with civility have a direct and lasting impact on the success in any situation. And, as a bonus, it makes you more likable.
- • Build and maintain a loyal client base by consistently delivering the kind of treatment customers come to expect and rave about.
- • Establish or encourage a more professional yet friendly communication standard. Reduce misunderstandings, complaints, tension and lost time in productivity among coworkers and clients.
- • Bringing an attitude of tact and civility to work, will encourage patience, better listening skills, ability to handle dilemmas with dignity and less outbursts; creating a more pleasant work atmosphere.
Rosalinda delivers her advice and expertise through workshops, speaking engagements and books that are interactive, spirited, and sprinkled with humor.
Purchase a book for each of your employees. Make it a part of your hiring packet.
PUTTING CIVIL BACK IN CIVILITY.
650.871.6200 | firstname.lastname@example.org