Humorous. Inspiring. Informative.

Smart Start.
Civility: Your navigator in the world.

Be a leader.


You don’t get a second chance to make a good first impression.

A professional atmosphere

doesn’t equal a stuffy atmosphere. 

A simple greeting, a smile, holding the door open for someone, allowing someone to finish their sentence, or knowing when to keep quiet–these expressions are how we reveal ourselves to the world. On the other hand, being late, not returning a call, forgetting to say thank you, and poor table manners are relationship and business killers. 

Manners and attitude have a direct and lasting impact on the success in any situation. Being civil and acting and speaking with tact are the key factors in building better relationships. 

business etiquetteHow would your organization benefit? 

  • • Build and maintain a loyal client base by consistently delivering the kind of treatment customers come to expect and rave about.
  • • Establish or encourage a more professional yet friendly communication standard. Reduce misunderstandings, complaints, tension and lost time in productivity among coworkers and clients.
  • • Bringing an attitude of tact and civility to work, will encourage patience, better listening skills, ability to handle dilemmas with dignity and less outbursts; creating a more pleasant work atmosphere. 



Don't Burp in the BoardroomRosalinda delivers her advice and expertise through workshops, speaking engagements and books that are interactive, spirited, and sprinkled with humor. 

Purchase a book for each of your employees. Make it a part of your hiring packet.



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